At wowjili, we believe that gaming should always be a fun and safe experience for every Filipino player. This page outlines the tools, guidelines, and support resources we provide to help you stay in control of your gaming activity at all times.
wowjili gives every Filipino member a set of practical tools to manage their gaming habits. Whether you want to set spending boundaries, take a short break, or step away entirely, these options are always available directly from your account settings.
You can set daily, weekly, or monthly deposit limits on your wowjili account at any time. Once a limit is in place, it takes effect immediately and cannot be increased until the cooling period has passed. This helps you stay within a budget that suits your personal financial situation. Lowering your limit is always instant, giving you full flexibility to tighten your controls whenever you feel the need. We strongly encourage all Filipino players to set a deposit limit when they first register their account.
If you feel you need a short break from gaming, our cool-off feature lets you pause your account for a set period — from 24 hours up to several weeks. During a cool-off, you will not be able to log in or place any bets, giving you the space to step back and reassess. This is a useful option for players who notice their gaming habits starting to feel less enjoyable or more compulsive. The cool-off period cannot be cancelled once it has been activated, so you can trust that the pause will hold. You can request a cool-off at any time by contacting our support team or through your account settings.
For players who feel they need a longer break, self-exclusion allows you to close your account for an extended period of six months or more. During self-exclusion, your account is fully suspended and you will not receive any promotional communications from us. This option is designed for players who recognise that their gaming has become a problem and want a firm, enforceable boundary. We take self-exclusion requests seriously and process them promptly to ensure your protection. If you wish to apply for self-exclusion, please reach out to our support team and we will guide you through the process with care and without judgement.
Your wowjili account includes a transaction and activity history so you can review exactly how much time and money you have spent on the platform. Regularly checking your activity log is one of the simplest and most effective ways to stay aware of your gaming habits. If you notice patterns that concern you — such as spending more than intended or chasing losses — these records can help you make informed decisions about your next steps. We recommend reviewing your activity at least once a month as part of a healthy approach to entertainment gaming. Transparency about your own behaviour is the first step toward staying in control.
We understand that promotional offers can sometimes encourage more gaming than a player originally intended. That is why you can opt out of receiving bonus offers, promotional emails, and marketing notifications at any time through your account preferences. Removing these prompts can help reduce the temptation to play beyond your planned limits. This setting can be updated whenever you like, and opting out will not affect your ability to use the platform or access your account. Your enjoyment and wellbeing always come before any promotional activity on our end.
If you are concerned about your own gaming or that of someone close to you, our support team is available to listen and point you toward the right resources. We work alongside recognised responsible gaming organisations and can provide information about counselling services and helplines available to Filipino players. You do not need to be in crisis to reach out — even a general concern is worth discussing with someone who can help. All conversations with our support team about responsible gaming are handled with complete confidentiality and respect. Asking for help is a sign of strength, and we are here to support every member of our community.
Gaming should always be an enjoyable form of entertainment, not a source of stress or financial pressure. Here are some signs that it may be time to take a step back and seek support.
If any of these signs feel familiar, please do not hesitate to use the tools available on your wowjili account or reach out to our support team. Help is always available, and taking action early makes a real difference. You can also visit our FAQ page for more information about the responsible gaming options we offer.
Gaming is at its best when it stays fun, social, and within your means. Create your free account today and explore all the responsible gaming tools we have built for Filipino players — or log in to review and update your current settings. If you have questions, our FAQ page is a great place to start.